Yes. Depending on the service agreement, support may include issue resolution, system monitoring, operational assistance, configuration adjustments, and maintenance. Coverage and service levels are discussed against business requirements.

Operational support may cover Accounting posting, stock valuation, barcode workflows, production orders, quality checks, employee access, website forms, CRM automations, helpdesk tickets, upgrades, backups, and monitoring, as agreed in the support contract. Specific functionality depends on product edition, localization, licensing, deployment, configuration, and agreed project scope.